Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to help us, which define each practice member’s responsibilities when looking after you. Everyone at Green Leaf Dental Clinic is friendly and approachable and we try to make every visit a comfortable and relaxing experience.
Dr Mugo has great deal of experience with nervous patients and has helped many people to completely overcome their fear of the dentist. We cover many aspects including; improving smiles, discolored teeth, closing unwanted gaps and fixing crooked teeth. The team aims to provide you with the best dental care of the highest quality and we will take account of your wishes.
We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing to reassure you. We will look after your general health, we will ask about your general health and about any medicine being taken, this helps us to treat you safely, and all information about you will be kept safe and confidential under the new regulations; GDPR(General Data Protection Regulation) and Kenya Data Protection Act, 2019.
We strive to maintain the highest standards, using the last materials, equipment and techniques. We follow rigorous procedures for infection control, waste disposal, radiography, health and safety, etc. Clinic staff undergo thorough training.
At Green Lead Dental Clinic, we provide free parking for our patient at the front entrance and basement, this is accessible for all patients and people with disabilities, we also provide a portable ramp for the front entrance.
We operate as Kenya Medical Practitioners/Dentists as well as Private dentists, we will soon be accepting insurance companies, inquire for more information. We discuss treatment options and costs with you before any work is done and printed treatment plans/estimates are provided in all cases.
If you have an issue, we really do want to hear from you. Feedback from patients helps us to improve our service. Please feel free to raise the matter with any member of staff. We will always try to resolve any problems swiftly and informally. If, however, a patient should make a complaint of a more formal nature (written complaints would normally be considered “formal”) –we aim to acknowledge these in 3 practice working days and provide a full response (with redress or details of action to be taken, if appropriate) within 20 practice working days. The person with responsibility for handling of complaints is the Practice Manager.
We are governed by the Kenya Medical Practitioners and Dentists Council (KMPDC) and comply with guidance issued by them. As dental professionals, we must be registered with Kenya Medical Practitioners and Dentists Council (KMPDC) and meet their standards.
At Green Leaf Dental Clinic, we follow nine principles as follows:
- Put patients’ interests first
- Communicate effectively with patients
- Obtain valid consent
- Maintain and protect patients’ information
- Have clear and effective complaints procedure
- Work with colleagues in a way that is in patients’ best interests
- Maintain, develop and work within our professional knowledge and skills
- Raise concerns if patients are at risk
- Make sure our personal behavior maintains confidence in us and dental profession We also registered with Care Quality Commission, Information Commission’s Office and Data Security Protection toolkit.